Introduction
Power Moves Development LLC (“we,” “our,” or “us”) operates Smart Support, an AI-powered customer support and social media management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
We are committed to protecting your privacy and ensuring transparency about our data practices. This policy covers our web application, mobile applications, API services, and any related services provided by Smart Support.
Mobile Information Protection
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
We collect mobile information (such as phone numbers) solely for the purpose of providing our AI-powered customer support services, including voice call management and SMS communications. This information is:
- Used only for legitimate business communications
- Protected with enterprise-grade security measures
- Never sold to data brokers or marketing companies
- Only shared with trusted service providers under strict confidentiality agreements
Information We Collect
Personal Information
- Name and email address
- Phone number (for voice support)
- Company information
- Profile picture and preferences
- Payment and billing information
Platform Data
- Social media account connections
- Customer conversation histories
- Agent configurations and settings
- Integration preferences
- Usage analytics and performance metrics
Technical Information
- IP address and location data
- Device and browser information
- Log files and error reports
- Cookies and session data
- API usage and performance data
Third-Party Data
- Google OAuth profile information
- Social media platform data
- Calendar and scheduling information
- CRM and business tool integrations
- Property management system data
How We Use Your Information
- Service Delivery: Provide AI-powered customer support, social media management, and voice call handling services
- Platform Integration: Connect and manage your social media accounts, CRM systems, and business tools
- Personalization: Customize AI agent responses, optimize conversation flows, and improve service quality
- Analytics & Improvement: Analyze usage patterns, improve AI performance, and develop new features
- Communication: Send service updates, technical notifications, and respond to support requests
Data Security & Protection
We implement industry-standard security measures to protect your information:
Technical Safeguards
- End-to-end encryption for data transmission
- Encrypted data storage on Azure cloud
- Regular security audits and penetration testing
- Multi-factor authentication requirements
Operational Safeguards
- Limited access on need-to-know basis
- Employee background checks and training
- Incident response and breach notification procedures
- Regular backup and disaster recovery testing
SOC 2 Compliance: Our infrastructure maintains SOC 2 Type II compliance, ensuring the highest standards for security, availability, and confidentiality.
Information Sharing
We only share your information in the following limited circumstances:
Service Providers
Trusted third-party service providers who help us deliver our services (e.g., Microsoft Azure, OpenAI) under strict confidentiality agreements.
Legal Requirements
When required by law, court order, or to protect our rights, users, or the public from harm.
Business Transfers
In connection with a merger, acquisition, or sale of assets, with advance notice to users.
What We DON'T Do
- Sell personal information to third parties
- Share data for marketing or promotional purposes
- Provide customer lists to advertisers
- Use mobile information for unsolicited communications
Your Privacy Rights
Access & Control
- View and download your personal data
- Update or correct your information
- Delete your account and associated data
- Export conversation histories
Consent & Preferences
- Opt-out of non-essential communications
- Control data sharing preferences
- Manage cookie and tracking settings
- Revoke third-party integrations
Data Portability
- Export data in standard formats
- Transfer data to other services
- Receive copies of processed information
- Maintain data backups
Legal Protections
- File complaints with data protection authorities
- Request investigations of privacy violations
- Receive breach notifications
- Exercise rights under applicable privacy laws
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Business Address
Response Time: We aim to respond to all privacy inquiries within 48 hours and resolve requests within 30 days.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of material changes via email and prominent notice on our platform at least 30 days before the changes take effect.
Your continued use of Smart Support after the effective date constitutes acceptance of the updated policy.