What Are Cookies?
Cookies are small text files that are stored on your device when you visit our Smart Support platform. They help us provide you with a better user experience by remembering your preferences, keeping you signed in, and improving our services.
This Cookie Policy explains what cookies we use, why we use them, and how you can manage your cookie preferences when using Smart Support services operated by Power Moves Development LLC.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for our platform to function properly and cannot be disabled.
- Authentication and session management
- Security and fraud prevention
- Load balancing and performance optimization
- CSRF protection and form submission
Functional Cookies
These cookies enhance your experience by remembering your preferences and settings.
- User interface preferences (theme, language)
- AI agent configuration settings
- Dashboard layout and customizations
- Notification preferences
Analytics Cookies
These cookies help us understand how you use our platform so we can improve it.
- Page views and user interactions
- Feature usage and adoption metrics
- Performance monitoring and error tracking
- User journey and conversion analysis
Third-Party Cookies
Some cookies are set by third-party services we integrate with to provide our features.
- Google OAuth authentication
- Social media platform integrations
- Payment processing (Stripe)
- Analytics services (Plausible)
How We Use Cookies
Platform Functionality
- Keep you logged in across sessions
- Remember your AI agent configurations
- Maintain your dashboard preferences and layouts
- Store temporary data during form submissions
- Enable real-time features like live chat and notifications
Service Improvement
- Analyze which features are most popular
- Identify and fix technical issues
- Optimize AI agent performance and accuracy
- Monitor platform stability and uptime
- Gather feedback on user experience
Security & Fraud Prevention
- Detect and prevent unauthorized access attempts
- Identify suspicious account activity
- Protect against cross-site request forgery (CSRF)
- Monitor for unusual usage patterns
- Enforce rate limiting and abuse prevention
Managing Your Cookie Preferences
Browser Settings
You can control cookies through your browser settings:
- Block all cookies (may break functionality)
- Block third-party cookies only
- Clear existing cookies
- Set cookie expiration preferences
Platform Settings
Within Smart Support, you can:
- Manage analytics cookie preferences
- Control marketing cookie settings
- Adjust notification preferences
- Reset your account preferences
Important Notice
Disabling essential cookies will prevent Smart Support from functioning properly. Features like user authentication, AI agent management, and real-time messaging may not work correctly.
Cookie Retention & Deletion
Retention Periods
Session Cookies
Deleted when you close your browser
Authentication Cookies
30 days (refreshed on activity)
Preference Cookies
1 year (or until you change them)
Analytics Cookies
2 years (with periodic refresh)
Automatic Deletion
- Expired cookies are automatically removed
- Inactive account cookies are purged after 90 days
- Deleted account data includes all associated cookies
- Regular cleanup of orphaned or unused cookies
Third-Party Cookie Services
Questions About Cookies?
If you have questions about our cookie practices or need help managing your preferences, please contact us:
Related Policies
Policy Updates
We may update this Cookie Policy to reflect changes in our practices, technology, or legal requirements. We will notify users of significant changes via email and prominent notice on our platform. The “Last updated” date at the top of this policy indicates when it was most recently revised.
Your continued use of Smart Support after policy updates constitutes acceptance of the revised cookie practices.