AI-Powered Social Media Management
& Customer Support Platform
Transforming customer engagement through intelligent automation. Automate social media management, customer support, and voice communications while maintaining personalized, high-quality interactions 24/7.
Deploy intelligent
AI agents for every channel.
Smart Support uses context-aware AI agents that understand conversation history, maintain your brand voice, and connect to your tools to take action—not just answer questions.
- Context awareness
Keeps the full conversation thread.
- Dynamic configuration
Tune tone, rules, and knowledge.
- Tool integration
Connect calendars, CRMs, and systems.
Set up once, then scale engagement
Connect channels
Link your social accounts and inboxes in minutes.
Configure your agent
Set tone, escalation rules, and knowledge sources.
Go live and improve
Respond instantly, track outcomes, and iterate over time.
A simple rollout
Go from connected inboxes to automated replies, escalation, and measurable outcomes—without disrupting your existing process.
Connect your channels
- Link Instagram/FB/WhatsApp and more
- Centralize messages into one workflow
- Start tracking response time
Automate and escalate
- Train responses with your docs/FAQ
- Set escalation rules for high-risk intents
- Notify your team instantly
Measure and improve
- Review conversations and outcomes
- Optimize for conversion + CSAT
- Expand to voice workflows
Connect Smart Support to the channels you already use.
Smart Support supports major social platforms plus core business tools so your AI agents can respond with context and escalate with the right data.
Commonly asked questions
Quick answers about integrations, escalation, and how Smart Support helps you respond faster across every channel.
Smart Support is an AI-powered social media management and customer support platform. It helps businesses automate DMs, comments, mentions, chat, and voice calls while keeping responses accurate, on-brand, and consistent.
Smart Support is built for multi-platform engagement and supports major channels like Instagram, Facebook, WhatsApp Business, Twitter/X, LinkedIn, TikTok, and more (availability can vary by integration and account type).
You can configure rules so the AI automatically routes specific intents or high-risk conversations to a human. Smart Support keeps full conversation context so your team can jump in without losing the thread.
Yes. Smart Support can assist with voice call routing and handling, including live conversation support and analytics. You control when calls are automated vs. escalated to a person.
Never miss a message again with Smart Support
Automate replies across social, chat, and voice with context-aware AI agents—and escalate to a human when it matters.
- Multi-channel ready
- Human escalation built in